You stay with your client
Common questions get answered without you stepping away from a treatment. Everything else waits in one inbox.
Beauty salons · Estheticians
Your hands are busy. WhatsApp answers.
Altwork answers clients during your treatments, offers your open slots and follows up with those you haven’t seen in a while, sending them to your booking page.
Fictional examples. You decide what the agent can say and what comes back to you.
Fictional exampleLumen BeautyBusiness account
Hi, do you have room on Saturday for a facial?
Hi Emma! You can see Saturday’s slots and book directly here:
↗ See available slots
Answered while the salon is in treatment
What slips away while you’re with a client.
Your phone buzzes mid-treatment
You don’t pick up, and rightly so. But the client who wanted to book is left waiting, or tries the salon next door.
A cancelled slot stays empty
Telling clients one by one takes longer than the time left before the appointment.
Clients drift away quietly
Nobody complains, nobody comes back. Following up takes time a full day of treatments doesn’t leave.
The same questions, again
Prices, treatment length, opening hours, address: you answer them in the evening, once the salon is closed.
What changes in your day.
An open slot gets a second chance
A message prepared in advance, a booking button, and the clients who agreed to hear from you are told.
You stay in control
You define what the agent can handle. You can take over any conversation at any time.
Four uses for a salon.
Each one relies on a feature available in Altwork today and adapts to your treatment menu.
CampaignAvailable
Offer a slot that just opened up
A cancellation this morning for this afternoon? Message the clients who agreed to hear from you on WhatsApp, with a button to your booking page.
Outside an ongoing conversation, WhatsApp requires a template approved by Meta: prepare yours ahead so it’s ready on the day.
Lumen BeautyBusiness account
Hi Emma, a slot just opened up: facial, today at 3:30 pm.Reply STOP to stop receiving our messages
↗ Book this slotAnother time
CampaignAvailable
Win back clients you haven’t seen in a while
Import the list of clients concerned, write an offer that suits them and schedule the send. Their replies land in your inbox.
Altwork doesn’t read your calendar: you choose the list, for example from an export of your tool. Only contacts who gave consent receive the message.
Lumen BeautyBusiness account
Hi Olivia, your hydrating facial is waiting! 15% off this month with code BACK15.Reply STOP to stop receiving our messages
↗ Book a treatment
Great, how long does it take?
60 minutes. Let me know if you have another question!
Scenario · AI agentAvailable
Answer questions while you’re with a client
A scenario starts when a message comes in or outside your opening hours. The agent answers from your information, sends your booking link and passes on anything that needs your judgment.
Allergies, pregnancy, contraindications: make sure these questions come back to you. The agent doesn’t replace your professional opinion.
Lumen BeautyBusiness account
Hi, how much is a half-leg wax?
Hi! €28, allow 20 minutes. You can book here:
↗ Book
Thanks. I’m pregnant, is that OK?
Conversation passed to the salon
Scenario · keywordAvailable
Ask for a review after the treatment
At checkout, invite clients to send the word REVIEW on WhatsApp. The scenario thanks them, sends the link to your Google profile and passes on anything they’d like to raise with you.
The request goes out when the client sends the keyword: Altwork doesn’t know when an appointment ends.
Lumen BeautyBusiness account
REVIEW
Thanks for your visit, Grace! Your review really helps us:
↗ Leave a Google reviewTalk to the salon
How it works.
- 01Connect your numberYour WhatsApp Business number joins the official platform. See the options.
- 02Start from a templatePick a campaign or scenario, then adapt the text, image and buttons.
- 03Add your informationTreatments, prices, hours, booking link and the topics to pass on to you.
- 04Publish and stay in controlSend now or schedule. Take over a conversation whenever you like.
Keep your booking tool.
Altwork doesn’t replace your calendar. If your tool gives you a booking link, a button or a message can send your clients there:
PlanityFreshaBooksyYour own page
The appointment is then booked and managed in your tool, just as it is today.
- This is a plain link: Altwork has no native integration with these tools. No calendar sync, no reading of slots, no creation of appointments.
- Planity, Fresha and Booksy are trademarks of their respective owners, mentioned as examples, with no partnership.
Automatic sending not open yet
Let’s talk about your salon on WhatsApp.
Sending this example to your phone isn’t open yet. In the meantime, message us: John, our AI agent, replies, and the team can take over.
Lumen BeautyPreview
Hi Emma, a slot just opened up: facial, today at 3:30 pm.
↗ Book this slotAnother time
Frequently asked questions.
Does Altwork replace Planity, Fresha or Booksy?
No. You keep your booking tool. Altwork handles the conversation on WhatsApp and can send clients to your booking link. There is no native integration: your calendar is neither read nor changed.
Can I send automatic reminders the day before an appointment?
Not today. Altwork has no access to your calendar, so it doesn’t know your appointment dates. For reminders, use those of your booking tool if it offers them.
Can I message all my clients?
Only those who agreed to receive your messages on WhatsApp. Contacts without consent are excluded from campaigns, a STOP notice can be added to each send, and messages outside a conversation use a template approved by Meta.
Can the agent give skin advice or discuss contraindications?
It answers from the information you give it and isn’t meant to replace your professional opinion. For allergies, pregnancy, medication or any health topic, set up a handover to your team.
Can I keep my current number?
Depending on your situation, Meta’s coexistence lets a WhatsApp Business number join the official platform without leaving your phone. The options are on the WhatsApp number page.
How much does it cost?
Plans and marketing message credits are detailed on the Pricing page.
Go further.
What if your messages kept moving during treatments.
Lumen Beauty and the conversations shown are fictional examples, not Altwork customers. John is the name given to one of Altwork’s AI agents.