Frequently asked questions.
Everything you need to know before starting.
Do I need to change my WhatsApp number?+
No. Altwork connects to your existing WhatsApp number — the one your customers already know — via device linking (like WhatsApp Web). Nothing changes on their side.
Does it work with a personal WhatsApp?+
Yes. Altwork works with a personal WhatsApp account, and even better with WhatsApp Business (profile, hours, catalogue). You can start with what you have today.
Does the money go through Altwork?+
Never. Payments go through Stripe or your own payment link, and the money lands directly in your account. Altwork never touches the funds.
Does Altwork work in my country?+
Yes, anywhere WhatsApp is available. Payments adapt to your region: Stripe, your payment link, or bank transfer.
How does setup work?+
You connect WhatsApp by scanning a QR code, choose your trade, then set up your catalogue and payments. The agent is live in a few minutes, no developer needed.
What happens at the end of the free trial?+
After 5 days, the Pro plan at €49/mo takes over, only if you choose to continue. No credit card is required for the trial.
Can I cancel anytime?+
Yes. One-click cancellation from your dashboard, no commitment or fees. Your access stays active until the end of the paid period.
How does support work?+
By email and directly on WhatsApp. During your trial, we help you with setup so your agent gets off to a good start.
