Trigger a scenario
Choose the starting point and rules for your journey, then prepare suitable responses for each step.
Altwork · WhatsApp
WhatsApp Business Automation.
Build WhatsApp journeys with scenarios, forms and responses tailored to your customers.
Example: build a response rule.
When a message arrives, the workflow checks whether the need has already been explained. If so, prepare a relevant reply; otherwise, ask a clarifying question. Test each branch. WhatsApp Apps, including forms, remain in early access.
How it works.
Collect information
Collect information relevant to the request. WhatsApp Apps, including forms, are available in early access.
Follow conversations
Find conversations in your Inbox and keep the option to take over.
Explore Altwork solutions.
Frequently asked questions.
What should I define before automating WhatsApp?
Choose the trigger, questions, answers and conditions for moving to the next step. Plan how to handle unexpected replies and when your team should take over.
Are WhatsApp forms available?
WhatsApp Apps, including forms, are in early access. Check availability on your account and test information collection before launch.