Before connecting your WhatsApp, you need to know which situation you are in. Answer one question and you will know in ten seconds what to expect.
The green app: WhatsApp Business, which is separate from regular WhatsApp.
Just like WhatsApp Web or WhatsApp Desktop: you scan a code from your phone, and Altwork becomes one more linked device. Your WhatsApp keeps working exactly as before.
Your conversations stay on your phone. Altwork reads and replies on the same number; you see everything, and you can take over at any moment.
Connect my WhatsAppThe same step works with a WhatsApp Business number. There is nothing to migrate and nothing to recreate: your Business account stays yours, with its catalogue, its labels and its history.
If you answer a customer yourself, Altwork sees it and stays out of the way. It is the same conversation thread on both sides.
Connect my WhatsApp BusinessSome merchants want a number reserved for the agent, separate from their own. That goes through Meta's official connection, which requires business verification: legal name, address, payment method. We do not offer it in Altwork yet.
Today, the scan-the-code connection covers both situations above, including with a Business number. If a dedicated number is essential in your case, write to us — it helps us decide when to build it.
Write to usIt is real, and it does not depend on the tool: WhatsApp watches for anything that looks like unsolicited bulk sending. What makes the difference is who writes first.
Replying to a customer who wrote to you, following up on an order in progress, sending a quote someone asked for. This is what Altwork is built for, and it draws no attention.
Writing first to people who do not know you. It takes very little to trigger an account review, even with sends spaced out and every message personalised — it happened to ours.
Altwork sends campaigns slowly, with a daily cap, sending hours, and an automatic stop after several failures in a row. These guardrails reduce the risk; they do not remove it, and no tool can.
No. Scanning the code adds a linked device: your conversations stay on your phone, and recent history stays available on both sides. Nothing is moved or copied elsewhere.
Messages go out from your number, under your name. Nothing marks them as coming from Altwork. Whether you say so is up to you — many merchants do, and their customers take it well.
At any time, from your phone or from Altwork. If you reply yourself, the agent steps back for that conversation.
You unlink Altwork like any other linked device, from WhatsApp on your phone. Your number and your conversations are untouched: you lose nothing by trying.
The one on your WhatsApp profile. Someone who does not have your number saved sees only that name, so check it before you start — you change it in WhatsApp, on the phone that holds the number.