Which WhatsApp number should you use with Altwork?
Before connecting your WhatsApp, you need to know which situation you are in. Answer one question and you will know in ten seconds what to expect.
Which WhatsApp do you use today?
Three situations, three ways to connect. Pick yours.
Connect by scanning a code
Just like WhatsApp Web: you scan a code from your phone and Altwork becomes a linked device. Your WhatsApp keeps working exactly as before.
- No business verification
- Up and running in minutes
- Your conversations stay on your phone
Ideal to try Altwork. For campaigns at scale, an official connection is safer.
Connect my WhatsAppKeep your number and your Business app
With Meta's coexistence, your WhatsApp Business number joins the official platform without leaving your phone. You keep replying from the app; John and Paul work on the same number, in the same conversations.
Setup goes through Meta's official sign-up and takes a few minutes — we guide you through it.
- Your Business app, catalogue and contacts stay as they are
- Recent conversation history is brought over
- Official sending: templates, campaigns, verified profile
A dedicated number, never opened on a phone
A number reserved for John and Paul, separate from your own phone, on the official WhatsApp Business Platform via our Meta Business Solution Provider partner.
Meta asks for a one-time business verification — legal name, address and a payment method — and approves your display name.
- No phone to keep switched on
- Higher sending limits
- Ideal for several brands or markets
What about the risk of the number being blocked?
It is real, and it does not depend on the tool: WhatsApp watches for anything that looks like unsolicited bulk sending. What makes the difference is who writes first.
Replying to a customer who wrote to you, following up on an order in progress, sending a payment link someone asked for. This is what Altwork is built for, and it draws no attention.
Writing first to people who do not know you. It takes very little to trigger an account review, even with sends spaced out and every message personalised — it happened to ours.
Altwork sends campaigns slowly, with a daily cap, sending hours, and an automatic stop after several failures in a row. These guardrails reduce the risk; they do not remove it, and no tool can.
Still have a question?
No. Scanning the code adds a linked device: your conversations stay on your phone, and recent history stays available on both sides. Nothing is moved or copied elsewhere.
Messages go out from your number, under your name. Nothing marks them as coming from Altwork. Whether you say so is up to you — many merchants do, and their customers take it well.
At any time, from your phone or from Altwork. If you reply yourself, the agent steps back for that conversation.
You unlink Altwork like any other linked device, from WhatsApp on your phone. Your number and your conversations are untouched: you lose nothing by trying.
The one on your WhatsApp profile. Someone who does not have your number saved sees only that name, so check it before you start — you change it in WhatsApp, on the phone that holds the number.