Respect consent
Send follow-ups only to people who have agreed to receive your communications on WhatsApp.
Altwork · WhatsApp
WhatsApp Abandoned Cart Recovery.
Re-engage opted-in customers with WhatsApp follow-ups tailored to their shopping journey.
Example: help resume a purchase.
Before sending any reminder, verify customer consent and cart data availability. Prepare a message and recovery link, then test that link through to checkout with your store. Check the required connection and message template with Altwork.
How it works.
Prepare the message
Write a useful reminder and include a cart link. Review the data and store connection you need with Altwork.
Measure responses
Track replies in your Inbox and adapt the conversation. No number of recovered sales is guaranteed.
Explore Altwork solutions.
Frequently asked questions.
What data is needed for an abandoned cart follow-up?
You need to associate the cart with a WhatsApp contact who has opted in, provide a cart link and check which store data is accessible. Confirm the required connection with Altwork.
Does a follow-up automatically start after abandonment?
Do not assume a store connection is sufficient. Confirm that the abandonment trigger, sending conditions and scenario are available for your setup before enabling a follow-up.