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Scenarios Available

Your automations, ready to start. Free to evolve.

Launch a scenario in minutes from a template, or build a fully custom flow in the visual editor. Your AI agents take over in the conversation.

Create my first scenarioSee templates

Choose your starting point.

Library

Use a template

Pre-built scenarios by use case: qualification, follow-up, welcome, support, booking. You adapt the messages and rules to your business.

Qualify a leadFollow-up with no replyOrder trackingBooking request
Blank flow

Start from scratch

Start from an empty canvas and assemble your blocks: trigger, messages, conditions, actions, AI agents and delays.

+ Add a trigger
→Both lead to the same full visual editor: any template can be edited, extended and reorganised freely.

Explore the templates.

Illustrative examples

The library keeps growing. The templates below illustrate what you can build; availability in your account may vary.

Message received✦ John qualifiesEnough budget?
QualificationQualify an inbound leadAsks the right questions and sends hot leads to your CRM.
ExampleUse →
No reply for 48 hFollow-up messageStatus · To follow up
Follow-upFollow-up with no replyFollows up with a contact who hasn’t replied, with a tailored message.
ExampleUse →
First messageChoice menu✦ Routing to an agent
WhatsApp welcomeWelcome messageWelcomes each new contact and routes them to the right request.
ExampleUse →
“Where is my order?”✦ Paul checks the orderTracking sent
SupportOrder trackingAnswers tracking requests by checking your store.
ExampleUse →
Booking requestSlots offeredConfirmation + reminder
BookingBooking requestOffers slots, confirms and sends a reminder the day before.
ExampleUse →
Button tapped✦ John qualifiesDeal created
After a campaignAfter a campaignTakes over when a contact taps a campaign button.
ExampleUse →
Inactive for 90 daysPersonalised offerReplied?
Follow-upWin back a contactReaches out to inactive customers with a personalised offer.
ExampleUse →
Out-of-hours messageAutomatic replyReminder at opening time
WhatsApp welcomeOutside opening hoursReplies outside opening hours and schedules a reminder.
ExampleUse →

Customise with the Flow Builder.

Every scenario is a visual flow. Click a block to see what you can configure.

BlocksTriggerMessageConditionActionAI agentDelay
YesNo

A flow, step by step.

Example · real estate agency
HHHarbour Homes
A bright two-bedroom flat just came up in Lisbon. It matches your search.
Book a viewing
Happy to help! What’s your budget?
Around €400k
And when are you looking to buy?
Within two months
Condition · budget and timeline OK → Yes
Condition · project more than 3 months away → No
✓ Deal created in HubSpot
Great. How about Thursday 14:30 or Saturday 11:00?
Otherwise · follow-up scheduled in 3 days

Scenarios and AI agents, together.

The flow

Orchestrates

It defines the steps, rules, delays and actions. It decides what happens, and when.

+
The AI agent

Understands

It reads free-form replies, answers naturally and qualifies according to its role: sales or support.

=
Together

Flexible and reliable

Automations that follow your rules without being rigid, with a human handover when needed.

MessagesEdit every text, button and media.
ConditionsAdjust thresholds and branches.
DelaysChoose when to follow up.
ActionsStatus, contact, CRM, notification.
Testing and activityTest before activating, track every run.

Included in your Altwork plan.

No separate subscription: campaigns, scenarios and WhatsApp Apps all come with the same plan.

Launch · €99 excl. VAT/month500 campaign messages included
Growth · €199 excl. VAT/month1,000 campaign messages included
See pricing

Frequently asked questions.

Can I edit a template?

Yes. A template opens in the visual editor like any scenario: you change messages, add or remove steps, and adjust conditions.

Do I need to know how to code?

No. Scenarios are built by assembling blocks in the visual editor, with no code.

Can I build a scenario from scratch?

Yes. “Start from scratch” opens a blank flow in the same editor as the templates.

How do I test before activating?

You can test the flow from your own number before activating it, then follow each run in the activity view.

What triggers a scenario?

An event: a message received, a tap on a campaign button, no reply, or an event from a connected tool when that integration is available.

What if something doesn’t work?

The contact isn’t left without an answer: the conversation can be handed to your team, and the activity view shows which step the scenario stopped at.

Do follow-ups count towards my quota?

Every message sent by Altwork, including a follow-up or an agent reply, counts as one message.

WhatsApp AppsAdd a form or a booking to your scenario.
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CampaignsStart a scenario from a campaign button.
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Automate your first flow with Altwork.

Create my first scenarioTry on WhatsApp