Forms, questionnaires, booking requests and personalised flows: collect the right information at the right time, with no development.
WhatsApp Apps are in early access: the button opens an access request.
A structured experience, opened from a conversation, that lets the customer provide information or take an action. Answers come back organised, field by field.
Collect the project, budget and timeline before replying. Answers arrive structured, ready to qualify.
The customer picks a service and a time slot from the ones you offer, then confirms.
Description, photos and address: everything you need to price the job, without back-and-forth.
A mini catalogue to pick items and options, before ordering or being contacted.
The same app can be shared in several ways. Available modes depend on your account and evolve with the product.
A button or link opens the app in WhatsApp’s browser. Every field type, your logo and your colours.
The agent asks the questions one by one in the conversation, with reply buttons. Nothing to open.
A native form opens on top of the conversation, when your WhatsApp Business account supports it.
Syncing to external tools depends on the integrations active on your account. See integrations.
No separate subscription: campaigns, scenarios and WhatsApp Apps all come with the same plan.
No. A WhatsApp App is made of screens and fields that you add and rearrange in a visual editor.
Text, single or multiple choice, number, date or time slot, phone, email, consent, and depending on the sharing mode, photos or products.
In Altwork, linked to the contact and the conversation. Sending to other tools depends on the integrations available on your account.
You choose a sharing mode available on your account: web link, guided conversation or, where supported, native WhatsApp Flows.
Yes, that’s its main use: a campaign button or a scenario step opens the app at the right moment.
WhatsApp Apps come with your Altwork plan, with no separate subscription. Messages sent by Altwork to share the app are counted like any others.
Yes: outside the 24-hour window after the customer’s last message, only a Meta-approved message template can be sent. Native Flows also depend on your WhatsApp Business account.
