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Travel & Hospitality

Support your travelers before, during and after their stay.

Respond to requests, showcase your offers and automate conversations for a smoother guest experience.

Automate your traveler conversations See pricing

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Lobby of a grand hotel bathed in warm natural light, with palm trees visible through the windows ✓Verified WhatsApp Business
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Altwork✓
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📣 -20% on our Greece getaways this fall. Can we help you choose?
Yes, please
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Three ways to support your travelers on WhatsApp.

Examples of Altwork journeys built for hotels, resorts, travel agencies, tour operators and vacation rentals, the way your travelers would see them on WhatsApp.

Booking requests John

A request gathered cleanly, not a booking confirmed on its own

A guest contacts your property: John asks for the dates, the number of travelers and room preferences, then passes the complete request to your team, who confirms availability and rate.

If your booking system is connected, John can also check real availability and suggest a suitable room or suite directly in the conversation — an integration to enable depending on your management tool.

Personalized offers John

An offer that turns into a conversation, not a message left unanswered

Your agency announces an offer to its subscribers: an interested traveler can ask questions, and John qualifies their preferences — destination, budget, dates — before passing it all to your sales team.

Campaigns are only sent to contacts who have opted in, in line with Meta's rules on WhatsApp Business marketing communications.

In-stay assistance John

An instant answer to common questions, and the front desk for the rest

Restaurant, pool or spa hours, available services: John answers directly. For a more specific request, he passes it on to the front desk, who follows up with the guest.

From discovery to stay, in one conversation.

Discovery A traveler discovers your property through an ad, your website or an online booking.
Request John gathers the dates, the number of travelers and their stay preferences.
Confirmation Your team confirms availability and the stay details.
Stay During the stay, John answers common questions and points to the front desk when needed.
Inside Altwork

Your offers, prepared and tracked from Campaign Manager.

Campaign Manager is for creating your WhatsApp campaigns: choosing an audience of opted-in contacts, using a WhatsApp template approved by Meta, then tracking sends, deliveries and replies.

  • WhatsApp Business campaign creation
  • Opted-in contact audiences
  • Approved WhatsApp templates
  • Send, delivery and reply tracking
Automate your traveler conversations
-20% on our Greece getaways this fall 🌅9:41 ✓✓
Your next trip is waiting, -15% this month9:41 ✓✓
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What John doesn't do.

A 24-hour window on WhatsAppAfter a day without a reply from the guest, only an approved template can go out. That's Meta's rule, not ours — the app warns you as you type.
History starts at connectionMessages received before connecting won't appear — Meta doesn't provide them. Your older conversations stay on your phone.
Nothing is sent without approval, by defaultLaunching a campaign, passing a request to your team: you approve by default — then you loosen the reins, one setting at a time.

Altwork does not advertise a confirmed booking, an integrated payment, or a connection to a hotel management system (PMS/GDS) unless that integration is actually available and connected.

Connect your number. Support your first traveler.

Automate your traveler conversations See pricing
John is the name given to Altwork's AI agent. The properties and conversations shown are fictional examples of Altwork journeys, not Altwork customers.