Simplify how you communicate with patients and clients.
Make it easier to handle appointment requests, reminders and administrative messages on WhatsApp.
Send the prefilled message to start the demo.
✓Verified WhatsApp Business
Three ways to simplify contact with your patients and clients.
Built for clinics and care centers, dental practices, wellness institutes, aesthetic centers and healthcare service providers. The examples below illustrate what a WhatsApp flow can generally do — they are not a list of Altwork features guaranteed to be available as-is for every account.
A clear request, routed to the right person
A patient or client contacts your practice for an appointment. John collects the general reason for the visit, the preferred time slot, and the contact details needed to follow up.
If your practice has connected a suitable booking system, the request can be routed directly into booking. Otherwise, it's passed on to your team, who follow up with the person to confirm.
⏰ 14:30
🦷 Teeth cleaning
📍 12 rue des Lilas
A reminder that leaves room to choose, never an automatic confirmation
Before an appointment, a reminder can be sent to patients and clients who have agreed to receive it. In one message, they can confirm or ask to change the time slot — and can talk to a team member at any time.
Sent only to people who have consented to receive reminders — never by default, never without their prior agreement.
The right answer, even outside opening hours
Opening hours, address, services, contact details: John answers practical questions and routes people to the right contact when a request goes beyond what he can handle.
From request to confirmation, in one conversation.
One WhatsApp number, automated replies that hand off to humans.
Altwork connects to your WhatsApp Business number. John replies using approved message templates for administrative reminders and confirmations, and a member of your team can take over the conversation at any time.
- Connected WhatsApp Business number
- Approved message templates for reminders and confirmations
- Customizable administrative scenarios (reason, time slot, contact details)
- Human hand-off at any time
What Altwork is not, and does not do.
The conversation scenarios shown on this page are examples of what a WhatsApp flow can generally do — not a list of Altwork features guaranteed to be available as-is for every account.